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Go the extra mile with your coverage

Stay protected with AIG's Travel Guard® Direct and earn KrisFlyer miles whenever you travel.

KrisFlyer Miles Promotion

Earn 1 KrisFlyer mile for every S$1 spent on successful purchase of a valid Travel Guard Direct policy! *Terms and conditions apply.

 

Earn KrisFlyer miles

Terms and Conditions

1. Eligibility

1.1. The KrisFlyer miles promotion (the “Promotion”) will be held from 3 May 2018 to 31 December 2018 (the “Promotion Period”).


1.2. The Promotion will be administered and run by AIG Asia Pacific Insurance Pte. Ltd. (“AIG”) and is only open to Singapore residents.


1.3. Individuals who successfully purchase a valid Travel Guard Direct policy underwritten by AIG (“Policy”) via the link at www.aig.com.sg/buy-travel during the Promotion Period will be entitled to earn KrisFlyer miles. For the purchase of a family Policy, only the main policyholder will be eligible to earn the KrisFlyer miles. If a group Policy is purchased, each insured will be eligible to earn the KrisFlyer miles.


2. Earning KrisFlyer Miles

2.1. You must be an existing KrisFlyer member to earn KrisFlyer miles. Visit www.krisflyer.com to find out more about the KrisFlyer programme.


2.2. You will earn one (1) KrisFlyer mile for every S$1 spent on purchase (after any applicable discount) of any eligible Policy. In the case of a group Policy, each insured will earn KrisFlyer miles based on the premium attributable to that insured.


2.3. In the case of a group Policy, only one (1) KrisFlyer membership number can be entered for each insured at the point of purchase.  For all other Policies, only the KrisFlyer membership number of the main policyholder can be entered at the point of purchase.


2.4. If the Policy is cancelled, no KrisFlyer mile will be awarded for such cancelled Policy.


2.5. To be eligible to earn miles, the customer details (Name and KrisFlyer membership number) entered must match the KrisFlyer programme records. In the event that there is a mismatch in the customer details, AIG will inform you via email to make the necessary amendments online at www.aig.com.sg/mmm.


2.6. The KrisFlyer miles earned from the purchase of Policy will be credited within two (2) weeks after the date of departure indicated in the Policy.


2.7. The KrisFlyer miles earned from the Promotion are not transferrable, returnable and cannot be exchanged for cash under any circumstances. AIG reserves the right to replace the KrisFlyer miles earned in the Promotion with alternative rewards without prior notice.


3. Warranty and Undertaking

3.1. By participating in the Promotion, you agree that any information collected or held by AIG (whether contained in the application form or otherwise obtained) may be used and disclosed by AIG, its associated individuals/companies or any independent third parties (within Singapore) to arrange for the award of the KrisFlyer miles. You may opt out of being enrolled in the Promotion via AIG’s website here.


3.2. AIG assumes no responsibility for incomplete, lost, late, damaged, illegible, misdirected forms and/or other forms of communication which may result in any Policy not being purchased during the Promotion Period.


3.3. AIG is not the supplier of KrisFlyer miles. The use and redemption of KrisFlyer miles is subject to terms and conditions imposed by Singapore Airlines Limited and/or SilkAir (Singapore) Private Limited. For details, please refer here. Any enquiry or complaint regarding the KrisFlyer miles or the goods redeemed by/ service relating thereto should be directed to Singapore Airlines Limited and/or SilkAir (Singapore) Private Limited.


3.4. AIG reserves the right to extend or terminate the Promotion or vary, delete or add to any of these terms and conditions from time to time without notice.


3.5. AIG shall not be liable in any manner for any claims, losses, damages, liabilities or expenses arising out of or relating to, the Promotion or the KrisFlyer miles.


3.6. AIG’s decision on all matters relating to the Promotion will be at its absolute discretion and shall be final and binding on all parties. In the event of any inconsistency between these terms and conditions and any promotional materials relating to the Promotion, these terms and conditions shall prevail.


3.7. By participating in the Promotion, you hereby agree to be bound by the terms and conditions herein.


3.8. These terms and conditions shall be governed by and construed in accordance with the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction over any disputes arising from these terms and conditions, including the validity and enforceability thereof.


3.9. This Policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your Policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact AIG Asia Pacific Insurance Pte. Ltd. or visit the AIG, GIA or SDIC websites (www.aig.com.sg, www.gia.org.sg or www.sdic.org.sg).

1. Eligibility

1.1. This promotion (“Promotion”) will be administered and run by AIG Asia Pacific Insurance Pte. Ltd. (“AIG”) and is only open to Singapore residents.


1.2. The Promotion period is from 2 May 2018 to 31 December 2018, both dates inclusive (the “Promotion Period”).


1.3. Employees of AIG and their immediate family members are not eligible to participate in the Promotion.


1.4. To participate in the Promotion, you must make:

        i) a commercial flight booking departing from Singapore (“Booking”); and

        ii) a successful purchase of a valid “Travel Insurance by Travel Guard” policy underwritten by AIG
            (“Policy”), only through www.singaporeair.com or www.silkair.com during the Promotion.


2. Earning of KrisFlyer miles

2.1. AIG reserves the right to disqualify any participant at its sole discretion.


2.2. Cancellation of the Booking or Policy will disqualify a participant from being eligible to earn KrisFlyer miles in this Promotion.


2.3. Earn 1 KrisFlyer mile for every 1 SGD spent on purchase of eligible Policy.


2.4. You must be an existing KrisFlyer member to earn miles. Please visit www.krisflyer.com to find out more about the KrisFlyer program.


2.5. To be eligible to earn miles, your KrisFlyer membership number must be entered correctly in the Booking Details page when booking a flight on www.singaporeair.com or www.silkair.com.


2.6. Miles earned are not transferrable, returnable and cannot be altered or redeemed for cash under any circumstances. AIG reserves the right to replace the miles earned in the Promotion with alternative rewards without prior notice.


2.7. Miles can only be earned by the lead customer (i.e. the main policy holder) with a valid KrisFlyer membership number.


2.8. Eligible customers must transfer KrisFlyer miles to their own individual KrisFlyer accounts. An eligible customer is not allowed to transfer KrisFlyer miles to another KrisFlyer account that does not belong to that eligible customer.


2.9. If there is any error in the details of the customer provided to AIG (including but not limited to name and KrisFlyer membership number), AIG will inform you via email to make the necessary amendments online at www.aig.com.sg/mmm.


2.10. Please allow approximately 14 working days after your trip departure date for miles to be credited into your KrisFlyer account.


2.11. KrisFlyer miles are earned only when you have paid for your Policy, and have departed from Singapore.


2.12. KrisFlyer terms and conditions apply.


3. General Terms and Conditions

3.1. By participating in the Promotion, you agree that any information collected or held by AIG (whether contained in the application form or otherwise obtained) may be used and disclosed by AIG, its associated individuals/companies or any independent third parties (within Singapore) to arrange for the crediting of KrisFlyer miles. You may opt out of being enrolled in the Promotion via AIG’s website here.


3.2. Acceptance of the KrisFlyer miles shall constitute consent by you to allow the use of your name, image, voice and/or likeness by AIG and/or Singapore Airlines Limited and/or SilkAir (Singapore) Private Limited for editorial, advertising, promotional, marketing and/or other purposes without further compensation except where prohibited by law.


3.3. AIG reserves the right to terminate the Promotion or vary, delete or add to any of these terms and conditions from time to time without notice.


3.4. AIG, Singapore Airlines Limited and/or SilkAir (Singapore) Private Limited assume no responsibility for incomplete, lost, late, damaged, illegible, misdirected forms and/or other forms of communication which may result in any Booking not being made or any Policy not being purchased during the Promotion Period.


3.5. AIG, Singapore Airlines Limited and/or SilkAir (Singapore) Private Limited shall not be liable in any manner for any claims, losses, damages, liabilities or expenses arising out of or relating to, the Promotion or the KrisFlyer miles.


3.6. AIG’s decision on all matters relating to the Promotion will be at its absolute discretion and shall be final and binding on all parties. In the event of any inconsistency between these terms and conditions and any promotion materials relating to the Promotion, these terms and conditions shall prevail.


3.7. By participating in the Promotion, you hereby agree to be bound by the terms and conditions herein.


3.8. These terms and conditions shall be governed by and construed in accordance with the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction over any disputes arising from these terms and conditions, including the validity and enforceability thereof.


3.9. This Policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your Policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact AIG Asia Pacific Insurance Pte. Ltd. or visit the AIG, GIA or SDIC websites (www.aig.com.sg, www.gia.org.sg or www.sdic.org.sg).

FAQ

1. When does this Promotion start?

This applies to all Travel Guard Direct policies sold on www.aig.com.sg/buy-travel from 3 May 2018 to 31 December 2018.

 

2. How do I earn KrisFlyer miles when I purchase travel insurance plans?

You first need to be an existing KrisFlyer member. You can then earn KrisFlyer miles when you successfully purchase AIG's Travel Guard Direct on www.aig.com.sg/buy-travel.

 

3. How many KrisFlyer miles do I earn when I purchase Travel Guard Direct?

Customers with valid KrisFlyer memberships earn 1 KrisFlyer mile per S$1 spent on an AIG's Travel Guard Direct policy.

 

4. If I forget to add my KrisFlyer membership number when I purchase a Travel Guard Direct policy, can I submit a retroactive claim for the mileage credit later?

Yes, you may do so at www.aig.com.sg/mmm within 60 days from your flight departure date.

 

5. Can I earn KrisFlyer miles when I purchase my Travel Guard Direct policy through other channels (e.g. the call centre)?

This is not possible at the moment.

 

6. Do all policyholders in the booking earn KrisFlyer miles?

  • For an individual policy, the main policyholder will earn the KrisFlyer miles; and
  • For a family policy, only the main policyholder will earn the KrisFlyer miles; and
  • For a group policy, all insured persons will earn KrisFlyer miles and such miles will be computed based on the premium attributable to that insured.

 

7. When will the miles be credited into my account?

Miles will be credited into your KrisFlyer account approximately 14 working days after your flight departure date.

 

8. How can I be a KrisFlyer member?

Anyone two years of age or above can join KrisFlyer. You may enroll here to start earning miles when you fly, on the ground or when you shop. KrisFlyer membership is free.

 

9. What are the KrisFlyer terms and conditions?

Please visit here

 

10. What if I had provided a wrong KrisFlyer membership number, or forgotten to provide KrisFlyer membership number, at the time of purchase?

You may make the necessary amendments online, before departure from Singapore, at www.aig.com.sg/mmm by logging in using your policy number and identification number of the main policyholder.

 

11. I am not able to log into Manage My Miles to update my KrisFlyer number.

The policy number and identification number need to be exactly identical to that on your travel policy document.  

 

12. I am the main policy holder. Can I choose to credit the miles into someone else’s KrisFlyer account?

Eligible AIG Customers must transfer KrisFlyer Miles to their own individual KrisFlyer Accounts. An Eligible AIG Customer is not allowed to transfer KrisFlyer Miles to another KrisFlyer Account that does not belong to that Eligible AIG Customer.

1. When does this start?

This applies to all AIG travel insurance policies sold on www.singaporeair.com or www.silkair.com effective Wednesday, 2 May 2018, for customers departing from Singapore only.

 

2. How do I earn KrisFlyer miles when I purchase SQ/MI travel insurance?

You first need to be an existing KrisFlyer member. You can then earn KrisFlyer miles when you add AIG travel insurance (i) during your flight booking on www.singaporeair.com or www.silkair.com, or (ii) after your flight booking through the Manage Booking portal. For a Group or Family policy, KrisFlyer miles may only be earned by the lead customer making the booking.

 

3. How many KrisFlyer miles do I earn when I add insurance for my flight booking through SQ/MI’s websites?

Customers with valid KrisFlyer memberships earn 1 KrisFlyer mile per S$1 spent on AIG travel insurance, unless otherwise specified, e.g. during promotional campaigns.

 

4. If I forget to log into my KrisFlyer account when I add insurance on www.singaporeair.com or www.silkair.com, can I submit a retroactive claim for the mileage credit later?

Yes, you may do so at www.aig.com.sg/mmm within 60 days from your flight departure date.

 

5. Can I earn KrisFlyer miles when I purchase my SQ/MI travel insurance policies through other channels (e.g. the call center)?

This is not possible at the moment.

 

6. Do all passengers in the booking earn KrisFlyer miles?

KrisFlyer miles will be awarded only to the lead customer in the booking (i.e. the main policy holder).


Example 1:

3 adult travelers in the same booking with insurance added through Manage Booking, and only the 2nd insured person provided a valid KrisFlyer membership number.


Cost of insurance per pax: S$10
Total price of insurance: 3×S$10 = S$30


KrisFlyer miles earned by 1st adult traveler (main policy holder) – nil
KrisFlyer miles earned by 2nd adult traveler – nil
KrisFlyer miles earned by 3rd adult traveler – nil


Example 2:

3 adult travelers in the same booking with insurance added through Manage Booking, and each provided a valid KrisFlyer membership number.


Cost of insurance per pax: S$10
Total price of insurance: 3×S$10 = S$30


KrisFlyer miles earned by 1st adult traveler (main policy holder) – 30
KrisFlyer miles earned by 2nd adult traveler – nil
KrisFlyer miles earned by 3rd adult traveler – nil

 

7. When will the miles be credited into my account?

Miles will be credited into your KrisFlyer account approximately 14 working days after your flight has departed from Singapore.

 

8. How can I be a KrisFlyer member?

Anyone two years of age or above can join KrisFlyer. You may enroll here to start earning miles when you fly, on the ground or when you shop. KrisFlyer membership is free.

 

9. What are the KrisFlyer terms and conditions?

Please visit here.

 

10. What if I had provided a wrong KrisFlyer membership number, or forgotten to log into my KrisFlyer account, at the time of booking?

You may make the necessary amendments online, before departure from Singapore, at www.aig.com.sg/mmm by logging in using your policy number and First/Given name (as in passport) of the main policy holder.

 

11. I am not able to log into Manage My Miles to update my KrisFlyer number.

The First/Given name needs to be exactly identical to that on your flight booking, e.g. “AH CHEW DAVID MR” and not “AH CHEW DAVID” nor “AH CHEW MR”.

 

12. It has been 2 weeks after my departure from Singapore, and I still do not see any KrisFlyer miles being credited into my account. Who should I contact to resolve this?

Please send an email to TravelGuard.SQ@aig.com and quote your policy number and KrisFlyer membership number.

 

13. I am the main policy holder. Can I choose to credit the miles into someone else’s KrisFlyer account?

Eligible AIG Customers must transfer KrisFlyer Miles to their own individual KrisFlyer Accounts. An Eligible AIG Customer is not allowed to transfer KrisFlyer Miles to another KrisFlyer Account that does not belong to that Eligible AIG Customer.