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Customer Service Commitment

At AIG, we are committed to providing fair and prompt service to all our customers. If you have  any concerns or feedback relating to our products or services, please reach out based on the steps below, which are aligned with the Monetary Authority of Singapore (MAS)’s Dispute Resolution Guide.

  1. Please contact us first if you have a problem or feedback. You can call us at 6419 3000 or submit your feedback here. We will acknowledge receipt of your feedback within one working day as we look into the issue you raised.  We will then provide you with a response within 14 working days.

  2. If the outcome of your complaint is not handled to your satisfaction, you can email our Chief Executive Officer at CEO_SG@aig.com. We will look into your appeal and respond within 14 working days.

  3. If you are still dissatisfied with our CEO’s reply, you can approach the independent dispute resolution centre, Financial Industry Disputes Resolution Centre Ltd (FIDReC). FIDReC’s contact details are:

    Financial Industry Disputes Resolution Centre Ltd

    36 Robinson Road
    #15-01 City House
    Singapore 068877
    Tel: (65) 6327 8878
    Fax: (65) 63278488
    Email: info@fidrec.com.sg

    To find out more about FIDReC, please visit www.fidrec.com.sg.