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Fraud Warning

Insurance fraud is a serious concern for AIG. Insurance fraud committed by third parties adversely impacts the company, the industry, our policy holders, business partners, consumers and the general public.

Alert about abetment to make fraudulent claims

sg-fraud-warning

We have been alerted that some of our car insurance policy holders, who were involved in car accidents, have been approached by and received SMS messages from individuals claiming to be from AIG and who can provide advice about the submission of car insurance claims. The individuals then get in touch with and abet our policy holders to inflate their claims or submit fraudulent ones. Some of our policy holders have also received SMS messages which are purportedly sent by AIG and provide contact details for an individual they can get in touch with on claims procedures.

An example of the SMS message is shown above. Please be informed that AIG does not send out such messages to any of its car insurance policy holders regarding their claims.

We would like to remind members of the public to exercise caution so that you do not unwittingly fall prey to such tactics. To protect yourselves, always verify the SMS message and call AIG at 6419 3000 if you find the SMS message suspicious so that we can advise you accordingly. You can also report car insurance fraud to the General Insurance Association of Singapore at 1800 4437283.

General Enquiries

For enquiries or assistance on AIG's products and services, please contact our Customer Service Representatives, Monday to Friday, between 9.00am and 5.00pm at 6419 3000.

Personal Insurance Call Centre

For enquiries or assistance on our Personal Insurance products and services, please contact our Customer Service Representatives at 6419 3000 or at our hotlines:

Travel Claims Hotline: 6224 3698
24-hour Auto Assist Hotline: 6338 6200

6419 3000

6835 7406 (Travel)

6415 3723 (Others)

6415 7131 (Corporate Travel Assist)

Business Insurance Call Centre

For enquiries and assistance on our Business Insurance products & services, please contact our Customer Service Representatives.

6419 1800

6415 3724

Dispute Resolution Assistance

If you have encountered an issue with AIG’s products or services, please reach out to us via any of the contact options listed above so that we can assist you. You may wish to refer to the Monetary Authority of Singapore’s Dispute Resolution Guide for more information.

Claims Enquiries

Claims Services

If you would like to submit a claim, please contact our Customer Service Representatives at 6419 3000 or email us.

Click here to download our Claims Forms

6419 3000

6835 7417

6835 7416 (Auto)

6835 7458 (Travel)

Forms Centre

Nomination of Beneficiaries Forms

These forms are used in conjunction with the Insurance Act (Cap. 142) and the Insurance (Nomination of Beneficiaries) Regulations 2009. The relevant form is to be completed and submitted to AIG Asia Pacific Insurance Pte. Ltd.. If you wish to nominate beneficiary/beneficiaries under your policy or revoke any such nomination made. Please read each form carefully to understand the nature and effect of the nomination/revocation of nomination made under each respective form:

Form 1 : Trust Nomination

Form 2 : Revocation of Trust Nomination

Form 3 : Appointment, or Revocation of Appointment, of Trustee of Policy Moneys

Form 4 : Revocable Nomination

Form 5 : Revocation of Revocable Nomination

Form 6 : Notice of Revocation of Revocable Nomination
 

The Nomination of Beneficiary framework is applicable for life policies or accident and health policies that:

  • Provide death benefits; 
  • Are effected by the policy owner on this own life; 
  • Are governed by Singapore law; 
  • Are issued by insurance companies registred in Singapore; 
  • Are not the subject of any trust created under s 73 of the Conveyancing and Law of Property Act; and 
  • Are not annuities purchased under CPF's Minimum Sum Scheme 


Validity of Nomination

  • The nomination made under the submitted form will remain as valid unless revoked by the policyholder. 
  • Your nomination will be valid and effective from the date of acceptance by AIG Asia Pacific Insurance Pte. Ltd. of your duly completed Nomination form submitted to us. 
  • AIG Asia Pacific Insurance Pte. Ltd. reserves the right to refuse any form that is not completed and any nomination/revocation of nomination made under an incomplete form will not be valid.

Career

Career

For enquiries on Job Opportunities with AIG, please write to us at:

Human Resources Department
AIG Building
78 Shenton Way #09-16
Singapore 079120

Click here to find out more on our Job Openings

Getting Here & Operating Hours

AIG Building

78 Shenton Way #07-16
Singapore 079120

Operating Hours:
Mondays to Fridays except Public Holidays
9.00am to 5.00pm

Click here to locate us

6419 3000

Branch Office

11 Tampines Concourse #01-10
Singapore 528729

Operating Hours:
Mondays to Fridays except Public Holidays
9.00am to 5.00pm

Click here to locate us

 

6419 3000