Insurance fraud is a serious concern for AIG. Insurance fraud committed by third parties adversely impacts the company, the industry, our policy holders, business partners, consumers and the general public.
Alert about abetment to make fraudulent claims
We have been alerted that some of our car insurance policy holders, who were involved in car accidents, have been approached by and received SMS messages from individuals claiming to be from AIG and who can provide advice about the submission of car insurance claims. The individuals then get in touch with and abet our policy holders to inflate their claims or submit fraudulent ones. Some of our policy holders have also received SMS messages which are purportedly sent by AIG and provide contact details for an individual they can get in touch with on claims procedures.
An example of the SMS message is shown above. Please be informed that AIG does not send out such messages to any of its car insurance policy holders regarding their claims.
We would like to remind members of the public to exercise caution so that you do not unwittingly fall prey to such tactics. To protect yourselves, always verify the SMS message and call AIG at 6419 3000 if you find the SMS message suspicious so that we can advise you accordingly. You can also report car insurance fraud to the General Insurance Association of Singapore at 1800 4437283.
For enquiries or assistance on AIG's products and services, please contact our Customer Service Representatives, Monday to Friday, between 9.00am and 5.00pm at 6419 3000.
For enquiries or assistance on our Personal Insurance products and services, please contact our Customer Service Representatives at 6419 3000 or at our hotlines:
Travel Claims Hotline: 6224 3698
24-hour Auto Assist Hotline: 6338 6200
6835 7406 (Travel)
6415 3723 (Others)
6415 7131 (Corporate Travel Assist)
For enquiries and assistance on our Business Insurance products & services, please contact our Customer Service Representatives.
Dispute Resolution Assistance
If you have encountered an issue with AIG’s products or services, please reach out to us via any of the contact options listed above so that we can assist you. You may wish to refer to the Monetary Authority of Singapore’s Dispute Resolution Guide for more information.
If you would like to submit a claim, please contact our Customer Service Representatives at 6419 3000 or email us.
6835 7416 (Auto)
6835 7458 (Travel)
Nomination of Beneficiaries Forms
These forms are used in conjunction with the Insurance Act (Cap. 142) and the Insurance (Nomination of Beneficiaries) Regulations 2009. The relevant form is to be completed and submitted to AIG Asia Pacific Insurance Pte. Ltd.. If you wish to nominate beneficiary/beneficiaries under your policy or revoke any such nomination made. Please read each form carefully to understand the nature and effect of the nomination/revocation of nomination made under each respective form:
Form 1 : Trust Nomination
Form 2 : Revocation of Trust Nomination
Form 4 : Revocable Nomination
Form 5 : Revocation of Revocable Nomination
The Nomination of Beneficiary framework is applicable for life policies or accident and health policies that:
Validity of Nomination
78 Shenton Way #07-16
Mondays to Fridays except Public Holidays
9.00am to 5.00pm