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PROHealth Prior Agreement

 

You must apply for a prior agreement before a scheduled hospitalisation. This is to facilitate direct contact between AIG’s advising doctor and your attending doctor, whilst respecting your attending doctor’s prerogatives and responsibility.
 

How to apply for prior agreement

Have your attending doctor complete the Prior Agreement Authorisation form at least 10 days prior to your scheduled hospitalisation date.
 

Send us the form by fax or email to:

AIG Asia Pacific Insurance Pte. Ltd. (c/o Henner - GMC)
Email: aig.apac@henner.com
Fax: 6751 5047

 

For medical emergencies

In the event of a medically justified emergency, you should submit the Prior Agreement Authorisation form within three days following admission.

 

What to expect

If Henner - GMC approves the hospitalisation, it will issue a Letter of Guarantee of direct payment to the hospital on AIG’s behalf.

The Letter of Guarantee grants you a waiver of the cash deposit required by the hospital.

 

Support

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24-hour claims hotline:
6751 5271

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Email: aig.apac@henner.com

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