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For personal accident and health claims, you must notify us within 30 days after the occurrence of any event which may give rise to a claim. 

 

How to make a claim

Prepare the relevant supporting documents for your claim. We may contact you for additional documents and information, if those are required.

  • Certified true copy of death certificate.
  • Medical report form completed by treating doctor.
  • Detailed post-mortem report or autopsy report. If these are not available, provide a medical report.
  • Police report and findings on the alleged accident, if applicable.
  • If the deceased was driving at the time of accident: copy of driver’s licence and certificate of auto insurance.
  • For industrial or work-related accident: incident report lodged by the employer.
  • If the insured has made a nomination: nominee’s identity card.
  • If the insured has not made a nomination:
        o Copy of claimant’s identity card and proof of relationship.
        o Letter of Administration or Probate.
  • Police report and findings on the alleged accident, if applicable.
  • All available medical reports or any other document(s) to substantiate the claim.
  • For industrial or work related accident: Work Injury Accident Report and Notice of Assessment lodged by your employer.
  • Original final medical invoices and receipts.
  • Police report for road traffic accidents or other accidents, if applicable.
  • Medical report or Attending Physician’s Statement by treating doctor.
  • For industrial or work related accident: incident report lodged by your employer.
  • Police report for road traffic accidents or other accidents, if applicable.
  • Medical report or Attending Physician’s Statement by treating doctor.
  • Copy of hospitalisation bills.
  • For industrial or work related accident: Work Injury Accident Report lodged by your employer.
  • Medical report or Attending Physician’s Statement by treating doctor, indicating the type and location of fractures.
  • Police report for road traffic accident or other accidents, if applicable.
  • For industrial or work related accident: incident report lodged by your employer.

To claim under the policy, you must use the services of AIG Travel or an authorised representative of AIG Travel for the return of the insured’s mortal remains.

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Submit the completed claim form and relevant documents to us as soon as possible. The claim needs to reach us within 30 days of the incident.

By mail

Send to:
Claims Department
AIG Asia Pacific Insurance Pte. Ltd.
AIG Building
78 Shenton Way #07-16
Singapore 079120

What to expect

We process most straightforward personal accident and health claims within 10 business days if they are submitted with complete documentation. It may take longer to process a claim if we require additional information or documents from you.

Claim status

We will keep you updated on your claim by email or mail. You can also call our claims hotline to check on the status of your claim.

 

Support

Call us

Enquiries: 6419 3000
24-hour overseas emergency assistance hotline:
6733 2552

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