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To ensure prompt processing of your claim, it is important that
you submit a completed Claim Form and the Original Policy/Certificate
of Insurance together with the applicable documents to:
American Home Assurance Company
AIG Building
22 Martin Road,
Singapore 239058
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IMPORTANT NOTICE
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Personal
Accident
- Death Certificate
- Medical Report
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Benefits and Services
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Cancellation, Postponement and Curtailment
Travel Cancellation and Travel Postponement
- Death Certificate/Doctor's letter
- Invoice from travel agency and statement showing amount
refunded
- Invoice showing cancellation charges/administration charge
for postponement
- Proof of relationship to Insured
Travel Curtailment
- Additional ticket purchase
- Letter from agency showing breakdown of trip not utilized
- Proof of relationship to Insured
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Losses and Delay
Damage Baggage
- Property Irregularity Report
- Receipts/Photographs of damaged baggage
Baggage Delay
- Property Irregularity Report
- Air Ticket and acknowledgment receipt on baggage received
Baggage Loss
- Property Irregularity Report/Police Report/Hotel Management
Report
- Receipts of items lost/proof of purchase
Flight Delay
- Delay report from airline
- Air Ticket and Boarding Pass
Personal Money
- Police Report/Hotel management Report
Loss of Travel Document
- Police Report
- Receipts of replacement Passport
- Hotel bills incurred for replacement of document
- Transportation bills
- Administration charges for obtaining replacement air
ticket
- Police Report/Hotel management Report
Pet Care
- Delayed report from airline
- Written confirmation from the kennel/cattery or pet hotel
adivising the original pick-up date and the actual pick-up
date
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Personal Liability
Do not admit liability or make any offer, promise or payment
without our prior consent. Submit all correspondence/documents
from third parties for our handling
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Guide
to View Claims Form