To ensure prompt processing of your claim, it is important that you bring along your NRIC or other identification documents, driving license and the Original Certificate of Insurance when you report your traffic accident to us.   

American Home Assurance Company 
AIG Building 
22 Martin Road,
Singapore 239058  

IMPORTANT NOTICE

WHAT TO DO IN TRAFFIC ACCIDENT Do not panic   Check if anyone is injured   If there is personal injury, call 995 or 999 for ambulance and police assistance. Do not remove the vehicles unless absolutely necessary to rescue or extricate injured parties.   If you have a camera, take photographs of accident scene and damaged vehicles / properties.   Drive your vehicle to the side or to a safe area if no one is injured.   Exchange information and particulars with the other parties involved: · Vehicle registration number · Make/model/colour of Vehicle · Name/address/NRIC of the other driver · Contact number of the other driver · Insurance company of the other driver · Extent of damage to vehicles Do not admit liability or argue over who is at fault.   If you need advice, towing service or other assistance, call our 24-Hour AIG Auto Assist at 6338-6200.

CLAIMS REPORTING Latest update: With effect from 1 June 2008 for any road traffic accidents, under the Motor Claims Framework by GIA, you are required to report accident within 24 hours or by the next working day (regardless of claiming under own policy or not) with your accident vehicle at our approved reporting centres ie. authorised workshops upon occurrence of the accident. Your NCD will be affected and claim prejudiced if there is a breach of this condition. Before making a traffic accident report, you must bring your/driver's NRIC or other identification documents, driving licence and the original Vehicle Insurance Certificate.   You must try to obtain the following information for your reporting: - registration numbers of vehicles involved - Make/model/colour of vehicles - Name/address/NRIC of the other driver - Contact number of the other driver - Insurance company of the other driver - Extent of damage to vehicles - date / time / place of the accident - positions of the vehicle before & after collision - photographs taken at scene of accident, if any - particulars of any witnesses - weather and road condition.   Effective from 1st May 1999, motorists need only lodged a police accident report for the following categories of motor accident cases: - Injury case - Non-injury case involving a government vehicle or damage to government property - Non-injury case involving a foreign vehicle (Foreign vehicles are defined as all vehicles registered in another country, all vehicles owned by visiting forces present in Singapore, all vehicles with USN or USG prefixes and as a general rule, all vehicles insured by an insurance company not registered to transact general insurance business in Singapore - Non-injury case involving a pedestrian or cyclist - Non-injury case involving "Parked & Found", "Hit & Run" damages to vehicle.   An injury accident is defined as one in which: - At least one party involved in the accident was conveyed to hospital from the accident scene by an ambulance; or - If conveyance to hospital was done through other transport, the party is subsequently hospitalized, or given outpatient medical leave (granted by a medical practitioner) of 3 days or more; or - Where no one was conveyed to hospital from the scene, latent injury had subsequently developed which entailed hospitalization, or outpatient medical leave of 3 days or more   If the accident does not fall under any of the above definitions, then it is termed as non-injury motor accident and therefore Insured/driver has to make a report immediately to AIG by completing a GIA Non-Injury Motor Accident Report Form.   Should the non-injury accident be subsequently reclassified as an injury accident, Traffic Police will initiate investigation and insured/driver will be contacted for a police statement to be recorded. No penalties will be imposed on the insured/driver should insured/driver proceed to file a non-injury report without prior knowledge that the accident is or has been classified as an injury case, or is one requiring a police report.   For the convenience of our insured, report could also be lodged at our designated panel of authorized workshops or our authorized agent workshops.   Non Traffic Accident Damages For non traffic accident damages eg. vandalism, malicious act, theft, windscreen damage, etc., Insured/driver needs to fill up an AIG Motor Claim form. However for cases with criminal intent involved, a police report will be required before filing up the AIG Motor Claim form eg. vandalism, theft and malicious act.

AIG'S PANEL OF AUTHORISED WORKSHOPS BAN CHOON MOTOR 3 Pioneer Road North #01-15 Singapore 628457 Tel: 62641191 Fax: 62611324 (exclude motorcycle repairs) COMFORTDELGRO ENGINEERING PTE LTD 205 Braddell Road Singapore 579701 Tel: 63837466 and 63837118 Fax: 63821025 KAN FOOK SING MOTOR WORKSHOP 61 Defu Lane 12 Singapore 539147 Tel: 67479560 and 68582126 Fax: 67481006 LAI HUAT (MENG KEE) MOTOR Blk 21 Sin Ming Industrial Estate #01-58 Singapore 575679 Tel: 64538110 Fax: 64596267 (excludes motorcycle repairs) MOVA Automotive Pte Ltd Blk 1008 Bukit Merah Lane 3 #01-04 Singapore 159722 Tel: 62723892 Fax: 62708314 Hotline: 96163377 (excludes motorcycle repairs) ORIX FLEET MANAGEMENT PTE LTD 30 Bukit Batok Crescent Singapore 658075 Tel: 63198011 Fax: 63198009 24 hrs Hotline: 90906766 (excludes motorcycle repairs) PROGRESSIVE AUTOMOTIVE Blk 3022A Ubi Road 1 #01-46 Singapore 408716 Tel: 67415336 Fax: 67417208 (exclude motorcycle repairs) READY AUTOCARE PTE LTD Blk 10 #03-06 Ang Mo Kio Autopoint Ang Mo Kio Ave 5 Ang Mo Kio Industrial Park 2A Singapore 568047 Tel: 64810304 and 96606551 Fax: 64815587 (excludes motorcycle repairs) SHU FATT AUTO WORKS Blk 1009 Bukit Merah Lane 3 #01-90 Singapore 159723 Tel: 62730119 Fax: 62707065 (excludes motorcycle repairs) SIN YEW HUP WELDING Blk 4 393M Woodlands Road Yew Tee Industrial Estate Singapore 677981 Tel: 67600819 Fax: 67690221 (excludes motorcycle repairs) STAR AUTOMOTIVE CENTRE 5 Portsdown Road Singapore 139296 Tel: 65620000 and 92379541 Fax: 64751991 24 hrs Hotline: 9718 9999 (excludes motorcycle repairs) TAN CHONG MOTORS (For Nissan vehicles only) AUTOLUTION INDUSTRIAL 19 Ubi Road 4 Singapore 408623 Tel: 6490-9666 AUTO WORLD 17 Lorong 8 Toa Payoh Singapore 319254 Tel: 6357-0755 BUKIT TIMAH WORKSHOP 913 Bt Timah Rd Singapore 589623 Tel: 6469-4091 / 2 / 3 TC AUTO CLINIC 1 Sixth Lok Yang Rd Singapore 628099 Tel: 6262-2212

MAKING AN OWN DAMAGE (OD) CLAIM If you decide to file a claim under your own policy, you should send your car to one of our authorized workshops where you can also report your claim. Your workshop will prepare an estimate of the cost of repair and liaise directly with AIG. Survey You should not allow the workshop to carry out any repair until after approval is given by AIG. We will arrange for your vehicle to be surveyed before repair authorization is given to the workshop. Excess Under the policy condition, you are required to pay an excess for your claim, if applicable. You should pay the excess directly to the workshop. No Claims Discount (NCD) When you make an own damage claim, your NCD will be reduced accordingly. NCD will be reduced at a rate of 30% per accident claim. Windscreen Claim With effect from 1st November 2002, windscreen cover will be reinstated automatically following a claim, free of charge. However, an excess of $100 (exlusive of GST) will apply for each claim. As for policies issued prior to 1 November 2002, the old clause still applies whereby there is no excess but insured has to pay $100 (exclusive of GST) to reinstate the cover. Summons If you receive any letter or a court summons from the other party relatingto the accident, you should forward it to us "BY HAND" immediately and leave us to act on it. You should not negotiate, admit liability or offer payment to the third party. However, if you receive a traffic summons from the police which allows you to pay a composition fine, you can proceed to pay the fine if you have violated any traffic rules or regulations.

MAKING A THIRD PARTY CLAIM If you are involved in an accident but the third party is fully at fault, you may wish to claim against the other party for your losses. You can choose any of the following options:- OPTION 1 - Send your vehicle to any of our authorized workshops. If the other party is fully at fault, the workshop will repair your vehicle and claim on your behalf. OPTION 2 - If the workshops are unable to provide such a service, insured will have to submit his claim directly to the third party insurers. Below are the steps to be taken when submitting a third party claim:- - Get your workshop to prepare a repair estimate - Contact the third party insurer and request them to conduct a survey of your vehicle. You can also engage an independent surveyor on your own. - After the survey, you may proceed with the repair - Settle the repair bills and other expenses eg, car rental fees. - Send this claim to the third party insurer, together with copies of your repair bill, expenses' receipts, survey report / photographs (if survey is conducted by your own independent surveyor) and GIA non-injury report

HOW TO OBTAIN OTHER PARTY INFORMATION You can obtain the other party's insurance particulars from the Land Transport Authority at 10 Sin Ming Road. The fee is S$5.15 (GST inclusive). The enquiry number is 1800-553 5229 How to obtain a copy of the other insurer's accident report? Only a person directly involved in the accident may buy a copy of the accident report lodged by the other parties. If the accident report is lodged with the insurance company, apply for a copy through the GIA Record Management Centre at 103 Amoy Street, Singapore 069874. The fee is $27/- per copy. The enquiry number is 6324 7447. If the accident report is lodged with the Police, Insured can apply for the copy personally or through his attorney, to the Traffic Police Department at 10 Ubi Ave 3, Singapore 408865. How to apply for the outcome of investigation by the Police? For outcome of Police investigation on cases taken up by the police, you can apply for this personally or through an attorney to the Traffic Police Department at 10 Ubi Ave. Singapore 408865.

Please contact us at 6419-1891 so that we may appoint adjuster to look into the matter if warranted.

For assistance on Claims Service not listed above, please contact us at 6419-1891 or send an email to Claims.