Frequently Asked Questions

Frequently Asked Questions

Getting to AIG and Operating Hours

How do I get to your service centre? What are the operating hours for your service centre?

Our service centre is located at: 
 
AIG Building
78 Shenton Way
#07-16
Singapore 079120

Please click here and enter 78 Shenton Way under the search field to locate us.
 
Operating Hours:  9:00 am to 5:00 pm
Mondays to Fridays, excluding Public Holidays

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Auto Insurance

  1. How can I obtain an auto insurance quotation?
  2. How do I renew my auto insurance?
  3. How do I renew my road tax?
  4. What is my Excess liability?
  5. What is the Elderly, Young and Inexperienced Drivers (EYIDR) Excess? Is it applicable to me or my authorized drivers?
  6. How do I file for a motor accident report?
  7. Where can I send my vehicle for any repairs?
  8. Whom do I contact in the event of a motor accident?
  9. What should I do if I sold my vehicle /de-registered my vehicle in the midst of my insurance policy period?
  10. Will I be receiving any refund if I cancel my motor insurance mid-term ?

How can I obtain an auto insurance quotation?

Please click here to request for an auto insurance quotation or contact your agent/broker for assistance.

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How do I renew my auto insurance?

You may renew your auto insurance via the following means:

Renewal MethodPayment MethodOperating Hours


Mailing/Faxing
Renewal Notice

Fax: 6415 3723


  • Credit Card (Visa, MasterCard, Amex)
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.


Not Applicable


Phone: 6419 3000


  • Credit Card (Visa, MasterCard, Amex)


9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays.


Service Centre


  • Cash
  • NETS
    Credit Card (Visa, MasterCard, Amex)
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.


9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays.


For renewals via mail/fax or phone, please ensure that you renew your auto policy at least 7 working days prior to your road tax expiry date to ensure that you have sufficient time to renew your road tax promptly.

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How do I renew my road tax?

Road tax can also be renewed at our service centre from 9:00 am to 4:00 pm; Mondays to Fridays, excluding Public Holidays and payment for road tax can be made at our service centre via:

• Cash
• NETS
• Cheque made payable to LTA
• Diners Card

If a vehicle inspection is required by LTA, please ensure that you have your vehicle inspected prior to the renewal of your Road-Tax. Do also produce your original Vehicle Inspection Certificate when renewing your road tax.

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What is my Excess liability?

Please refer to the “Own Damage Excess” printed at the top right hand corner of your Auto Certificate of Insurance to determine the excess applicable for your policy.

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What is the Elderly, Young and Inexperienced Drivers (EYIDR) Excess? Is it applicable to me or my authorized drivers?

EYIDR applies to drivers below 23 years, above 65 years or with less than 2 years of driving experience. This excess of $3,000 will be payable in addition to the usual policy excess when a claim under your policy is filed. This EYIDR Excess Clause is applicable to both the insured and the authorized-drivers.

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How do I file for a motor accident report?

Under the Motor Claims Framework endorsed by the General Insurance Association of Singapore, you are required to file an accident report at our authorized reporting centres in the event of an accident, regardless of whether you intend to repair your vehicle or not.  

Please click here for more details on the Motor Claims Framework.

The list of reporting centres can be found set out in your Auto Certificate of Insurance.

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Where can I send my vehicle for any repairs?

Please refer to your Auto Certificate of Insurance for the list of workshops where you may send your vehicle for repairs. 

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Whom do I contact in the event of a motor accident?

For assistance in the event of a motor accident, please call our emergency assistance hotline at (65) 6338 6200.

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What should I do if I sold my vehicle /de-registered my vehicle in the midst of my insurance policy period?

You may cancel the Policy by notifying us in writing and returning these documents to us:

• Your original Auto Certificate of Insurance,
• A photocopy of your Sales Agreement/De-registration Letter from LTA,
• A letter from you to state your intention of cancelling the policy.

Please send your cancellation documents to us at:

Customer Service Group
AIG Asia Pacific Insurance Pte. Ltd. 
AIG Building
78 Shenton Way
#07-16
Singapore 079120

The cancellation will take effect from the date we receive your original Certificate of Insurance and supporting documents, or the date whereby the vehicle was sold or de-registered whichever occurs first.

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Will I be receiving any refund if I cancel my motor insurance mid-term ?

We will refund 80% of the premium to you less a pro-rated amount to cover the period when you were covered under this Policy.

No refund will be payable if on or before cancellation of this Policy:

a. A claim has arisen;
b. The Certificate of Insurance has not been returned; or
c. Premium due has not been promptly paid.

Your cancellation refund if any will be in the form of a cheque, which will be sent to you in 4 to 6 weeks, after the cancellation is done.

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Travel Guard

  1. How do I purchase a travel insurance?
  2. Where can I find out more about the coverage for Travel Guard?
  3. What is a family plan for Travel Guard?
  4. How do I submit a travel claim?
  5. Whom do I contact in the event of a medical emergency when I am overseas?

How do I purchase a travel insurance?

Our Travel Guard Insurance can be purchased via the following channels:

ChannelPayment Method

  Click here to purchase online

  Credit Card (Visa, MasterCard, Amex)
  AXS Machines  Nets
  Agent/Brokers  Credit Card (Visa, MasterCard, Amex)
  Selected Travel Agents  Please ask Travel Agent for their preferred payment methods

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Where can I find out more about the coverage for Travel Guard?

Please click here for more details.


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What is a family plan for Travel Guard?

A family plan is applicable for any two adults travelling with any number of unmarried children who are either:

 • Under 18 years of age or
 • Under 23 years of age and are studying full time in a Recognized Institution of Higher Learning.

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How do I submit a travel claim?

Please click here for more details

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Whom do I contact in the event of a medical emergency when I am overseas?

In the event of an emergency while travelling overseas, please call Travel Guard Call Centre at (65) 6733 2552.

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Home Contents Insurance – Enhanced Public Housing Contents Insurance

  1. How do I purchase the Enhanced Public Housing Contents Insurance (EPHCI)?
  2. I own a private apartment, can I buy EPHCI?
  3. Does Excess apply for any of the listed insured perils for EPHCI?
  4. Is there a difference in my premium if I move from a 3-room flat to a 5-room flat?
  5. Can I pay an additional premium to increase the sum insured?
  6. If I move house during the policy period, what happens to my policy? Will I get a refund?
  7. How do I file a claim?

How do I purchase the Enhanced Public Housing Contents Insurance (EPHCI)?

EPHCI can be purchased via the following channels:

Channel

Payment MethodOperating Hours


  Mailing/Faxing
  Application Forms

  Fax: 6415 3723

  Click here for
  Application forms

  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal 
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.

Not Applicable
  Phone: 6419 3066


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal 
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.
9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays.
  Service Centre


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal
  • NETS
  • Cash
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.
9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays.
  Agent/Broker


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.
     


Not Applicable

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I own a private apartment, can I buy EPHCI?

EPHCI is only applicable to HDB flats. Owners who wish to insure their landed residential properties, condominiums and private apartments can obtain cover under our other home protection plans. 

Please click here for more details of our other Home Plans.

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Does Excess apply for any of the listed insured perils for EPHCI?

Excess of $200 applies for resultant damage caused by burst water pipes within the insured’s premises. For theft of personal valuables by forcible entry, an excess of $100 applies for each and every claim.

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Is there a difference in my premium if I move from a 3-room flat to a 5-room flat?

There is no difference in the premium across the different types of HDB flats.

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Can I pay an additional premium to increase the sum insured?

EPHCI is a packaged plan and there are no provisions for additional premium payments to increase the sum insured. For other Home Insurance Plans that provide this flexibility, please contact your agent/broker or call our hotline at 6419 3000 for assistance.

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If I move house during the policy period, what happens to my policy? Will I get a refund?

If you are moving to another HDB flat, simply inform us in writing and we will amend your address in the policy schedule.

However, if you move to a non-HDB type of dwelling, you can inform us of the cancellation request and a refund will be made of any unused premiums ( if applicable).  Please note that a minimum premium sum of $69 will be retained.

You may click here to send us an email or write to us at:

Customer Service Group
AIG Asia Pacific Insurance Pte. Ltd. 
AIG Building
78 Shenton Way
#07-16
Singapore 079120

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How do I file a claim?

Simply call our hotline at 6419 3000 and our Officers will be happy to assist you. If necessary, a Loss Adjustor will be appointed to assess the quantum of the damage/claims.

Please click here for more details.

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Home Contents Insurance - HomePlus

  1. Who can enroll for HomePlus? How do I purchase this plan?
  2. When will my policy be effective?
  3. Is there any Excess/Deductible?
  4. What are the main excluded items?
  5. Is the insurance transferable should I move to another residence within Singapore?
  6. How do I file a claim?

Who can enroll for HomePlus? How do I purchase this plan?

Owners of all housing types can enroll for this plan.

HomePlus can be purchased via the following channels:

Channel

Payment MethodOperating Hours


Mailing/Faxing
Application Forms

Fax: 6415 3723

Click here for
Application forms


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal 
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.


Not Applicable

Service Centre


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal
  • NETS
  • Cash
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.
9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays.
Agent/Broker


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd. 


Not Applicable


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When will my policy be effective?

Your policy will be effective from the date of receipt of your proposal form, however, subject to the receipt of the full payment of your premium. The Multi-Appliances Extended Warranty benefit will only be effective 30 days from the original policy inception date.

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Is there any Excess/Deductible?

There is an Excess of $200 for resultant damage caused by burst water pipes within the home. For theft by violent and forcible entry, there is an Excess of $100 for each and every claim.

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What are the main excluded items?

This policy does not cover accidental death of aircrew, members of armed forces, police officers, seamen and divers at work. Injuries due to diseases or illnesses are also excluded.   

For Household Contents, financial instruments (such as deeds, bonds, bills of exchange and the like), cash, currency notes, bank notes, manuscripts, medals and coins, motor vehicles and accessories, livestock, computer systems records, business books, books of account and contents left in the open are not covered.

Multi-Appliances Extended Warranty does not cover appliances that are still covered by the manufacturer’s warranty or any other warranty.

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Is the insurance transferable should I move to another residence within Singapore?

Yes. Simply inform us in writing and we will amend your address in the policy schedule.

You may click here to send us an email or write to us at:

Customer Service Group
AIG Asia Pacific Insurance Pte. Ltd. 
AIG Building
78 Shenton Way
#07-16
Singapore 079120

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How do I file a claim?

Simply call our hotline at 6419 3000 and our officers will be happy to assist you. If necessary, a loss adjustor will be appointed to assess the quantum of damages/claims.

Please click here for more details.

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Personal Accident and Health Insurance

  1. How do I purchase your Personal Accident and Health Insurance policies?
  2. What is the eligible age for Personal Accident plans?
  3. Will the premiums increase with age?
  4. Can foreigners purchase Personal Accident and Health Insurances?
  5. How do I change my mode of payment?
  6. How to do I file a claim?

How do I purchase your Personal Accident and Health Insurance policies?

Personal Accident and Health Insurances can be purchased via the following channels:

ChannelPayment MethodOperating Hours
Agent/Broker


  • Credit Card (Visa, MasterCard, Amex)
  • Cheque
Not Applicable
Phone: 6419 3000
(For Selected Products Only)
  • Credit Card (Visa, MasterCard, Amex) with Automatic Renewal
  • Selected Debit Cards with Automatic Renewal

9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays

 

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What is the eligible age for Personal Accident plans?

For most policies, the eligible ages are from 16 to 65 years old. The policy is renewable up to the age of 75.

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Will the premiums increase with age?

No, the premiums for Personal Accident policies will not increase with age, however, the premium may increase with age for selected Health Insurance and Critical Illness polices.

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Can foreigners purchase Personal Accident and Health Insurances?

Yes, foreigners may do so as long as they have a permanent addresses in Singapore and hold valid employment passes, dependent’s passes or work permits (Class I and II).

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How do I change my mode of payment?

You may contact your agent/broker for assistance or call our hotline at 6419 3000 for assistance.

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How to do I file a claim?

In the event of an accident, click here to download the Personal Accident and Sickness Claim Form. 

Please complete the claims form and send it to us with all relevant supporting documents. To ensure the prompt processing of your claim, do attach originals of all supporting documents (eg medical reports, receipts/invoices; police reports (in the event of a motor accident with resultant injuries ) and, certified true copies of death certificates and/or post mortem reports (if a fatality is involved). 

If you are claiming for hospital cash benefits where original copies have to be submitted to an employer, you may submit certified true copies of the medical bills.

Please click here for more information on our claims procedures.

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