Frequently Asked Questions

Frequently Asked Questions

Getting to AIG and Operating Hours

How do I get to your service centre? What are the operating hours for your service centre?

Our service centre is located at: 
 
AIG Building
78 Shenton Way
#07-16
Singapore 079120

Please click here and enter 78 Shenton Way under the search field to locate us.
 
Operating Hours:  9:00 am to 5:00 pm
Mondays to Fridays, excluding Public Holidays

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Auto Insurance

  1. How can I obtain an auto insurance quotation?
  2. How do I renew my auto insurance?
  3. How do I renew my road tax?
  4. What is my Excess liability?
  5. What is the Elderly, Young and Inexperienced Drivers (EYIDR) Excess? Is it applicable to me or my authorized drivers?
  6. How do I file for a motor accident report?
  7. Where can I send my vehicle for any repairs?
  8. Whom do I contact in the event of a motor accident?
  9. What should I do if I sold my vehicle /de-registered my vehicle in the midst of my insurance policy period?
  10. Will I be receiving any refund if I cancel my motor insurance mid-term ?

How can I obtain an auto insurance quotation?

Please click here to request for an auto insurance quotation or contact your agent/broker for assistance.

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How do I renew my auto insurance?

You may renew your auto insurance via the following means:

Renewal MethodPayment MethodOperating Hours


Mailing/Faxing
Renewal Notice

Fax: 6415 3723


  • Credit Card (Visa, MasterCard, Amex)
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.


Not Applicable


Phone: 6419 3000


  • Credit Card (Visa, MasterCard, Amex)


9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays.


Service Centre


  • Cash
  • NETS
    Credit Card (Visa, MasterCard, Amex)
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.


9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays.


For renewals via mail/fax or phone, please ensure that you renew your auto policy at least 7 working days prior to your road tax expiry date to ensure that you have sufficient time to renew your road tax promptly.

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How do I renew my road tax?

Road tax can also be renewed at our service centre from 9:00 am to 4:00 pm; Mondays to Fridays, excluding Public Holidays and payment for road tax can be made at our service centre via:

• Cash
• NETS
• Cheque made payable to LTA
• Diners Card

If a vehicle inspection is required by LTA, please ensure that you have your vehicle inspected prior to the renewal of your Road-Tax. Do also produce your original Vehicle Inspection Certificate when renewing your road tax.

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What is my Excess liability?

Please refer to the “Own Damage Excess” printed at the top right hand corner of your Auto Certificate of Insurance to determine the excess applicable for your policy.

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What is the Elderly, Young and Inexperienced Drivers (EYIDR) Excess? Is it applicable to me or my authorized drivers?

EYIDR applies to drivers below 23 years, above 65 years or with less than 2 years of driving experience. This excess of $3,000 will be payable in addition to the usual policy excess when a claim under your policy is filed. This EYIDR Excess Clause is applicable to both the insured and the authorized-drivers.

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How do I file for a motor accident report?

Under the Motor Claims Framework endorsed by the General Insurance Association of Singapore, you are required to file an accident report at our authorized reporting centres in the event of an accident, regardless of whether you intend to repair your vehicle or not.  

Please click here for more details on the Motor Claims Framework.

The list of reporting centres can be found set out in your Auto Certificate of Insurance.

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Where can I send my vehicle for any repairs?

Please refer to your Auto Certificate of Insurance for the list of workshops where you may send your vehicle for repairs. 

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Whom do I contact in the event of a motor accident?

For assistance in the event of a motor accident, please call our emergency assistance hotline at (65) 6338 6200.

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What should I do if I sold my vehicle /de-registered my vehicle in the midst of my insurance policy period?

You may cancel the Policy by notifying us in writing and returning these documents to us:

• Your original Auto Certificate of Insurance,
• A photocopy of your Sales Agreement/De-registration Letter from LTA,
• A letter from you to state your intention of cancelling the policy.

Please send your cancellation documents to us at:

Customer Service Group
AIG Asia Pacific Insurance Pte. Ltd. 
AIG Building
78 Shenton Way
#07-16
Singapore 079120

The cancellation will take effect from the date we receive your original Certificate of Insurance and supporting documents, or the date whereby the vehicle was sold or de-registered whichever occurs first.

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Will I be receiving any refund if I cancel my motor insurance mid-term ?

We will refund 80% of the premium to you less a pro-rated amount to cover the period when you were covered under this Policy.

No refund will be payable if on or before cancellation of this Policy:

a. A claim has arisen;
b. The Certificate of Insurance has not been returned; or
c. Premium due has not been promptly paid.

Your cancellation refund if any will be in the form of a cheque, which will be sent to you in 4 to 6 weeks, after the cancellation is done.

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Travel Guard

  1. How do I purchase a travel insurance?
  2. Where can I find out more about the coverage for Travel Guard?
  3. What is a family plan for Travel Guard?
  4. How do I submit a travel claim?
  5. Whom do I contact in the event of a medical emergency when I am overseas?

How do I purchase a travel insurance?

Our Travel Guard Insurance can be purchased via the following channels:

ChannelPayment Method

  Click here to purchase online

  Credit Card (Visa, MasterCard, Amex)
  AXS Machines  Nets
  Agent/Brokers  Credit Card (Visa, MasterCard, Amex)
  Selected Travel Agents  Please ask Travel Agent for their preferred payment methods

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Where can I find out more about the coverage for Travel Guard?

Please click here for more details.


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What is a family plan for Travel Guard?

A family plan is applicable for any two adults travelling with any number of unmarried children who are either:

 • Under 18 years of age or
 • Under 23 years of age and are studying full time in a Recognized Institution of Higher Learning.

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How do I submit a travel claim?

Please click here for more details

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Whom do I contact in the event of a medical emergency when I am overseas?

In the event of an emergency while travelling overseas, please call Travel Guard Call Centre at (65) 6733 2552.

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Home Contents Insurance – Enhanced Public Housing Contents Insurance

  1. How do I purchase the Enhanced Public Housing Contents Insurance (EPHCI)?
  2. I own a private apartment, can I buy EPHCI?
  3. Does Excess apply for any of the listed insured perils for EPHCI?
  4. Is there a difference in my premium if I move from a 3-room flat to a 5-room flat?
  5. Can I pay an additional premium to increase the sum insured?
  6. If I move house during the policy period, what happens to my policy? Will I get a refund?
  7. How do I file a claim?

How do I purchase the Enhanced Public Housing Contents Insurance (EPHCI)?

EPHCI can be purchased via the following channels:

Channel

Payment MethodOperating Hours


  Mailing/Faxing
  Application Forms

  Fax: 6415 3723

  Click here for
  Application forms

  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal 
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.

Not Applicable
  Phone: 6419 3066


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal 
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.
9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays.
  Service Centre


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal
  • NETS
  • Cash
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.
9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays.
  Agent/Broker


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.
     


Not Applicable

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I own a private apartment, can I buy EPHCI?

EPHCI is only applicable to HDB flats. Owners who wish to insure their landed residential properties, condominiums and private apartments can obtain cover under our other home protection plans. 

Please click here for more details of our other Home Plans.

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Does Excess apply for any of the listed insured perils for EPHCI?

Excess of $200 applies for resultant damage caused by burst water pipes within the insured’s premises. For theft of personal valuables by forcible entry, an excess of $100 applies for each and every claim.

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Is there a difference in my premium if I move from a 3-room flat to a 5-room flat?

There is no difference in the premium across the different types of HDB flats.

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Can I pay an additional premium to increase the sum insured?

EPHCI is a packaged plan and there are no provisions for additional premium payments to increase the sum insured. For other Home Insurance Plans that provide this flexibility, please contact your agent/broker or call our hotline at 6419 3000 for assistance.

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If I move house during the policy period, what happens to my policy? Will I get a refund?

If you are moving to another HDB flat, simply inform us in writing and we will amend your address in the policy schedule.

However, if you move to a non-HDB type of dwelling, you can inform us of the cancellation request and a refund will be made of any unused premiums ( if applicable).  Please note that a minimum premium sum of $69 will be retained.

You may click here to send us an email or write to us at:

Customer Service Group
AIG Asia Pacific Insurance Pte. Ltd. 
AIG Building
78 Shenton Way
#07-16
Singapore 079120

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How do I file a claim?

Simply call our hotline at 6419 3000 and our Officers will be happy to assist you. If necessary, a Loss Adjustor will be appointed to assess the quantum of the damage/claims.

Please click here for more details.

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Home Contents Insurance - HomePlus

  1. Who can enroll for HomePlus? How do I purchase this plan?
  2. When will my policy be effective?
  3. Is there any Excess/Deductible?
  4. What are the main excluded items?
  5. Is the insurance transferable should I move to another residence within Singapore?
  6. How do I file a claim?

Who can enroll for HomePlus? How do I purchase this plan?

Owners of all housing types can enroll for this plan.

HomePlus can be purchased via the following channels:

Channel

Payment MethodOperating Hours


Mailing/Faxing
Application Forms

Fax: 6415 3723

Click here for
Application forms


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal 
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.


Not Applicable

Service Centre


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal
  • NETS
  • Cash
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd.
9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays.
Agent/Broker


  • Credit Card (Visa, MasterCard, Amex)
  • Annual Giro with Automatic Renewal
  • Cheque made payable to AIG Asia Pacific Insurance Pte. Ltd. 


Not Applicable


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When will my policy be effective?

Your policy will be effective from the date of receipt of your proposal form, however, subject to the receipt of the full payment of your premium. The Multi-Appliances Extended Warranty benefit will only be effective 30 days from the original policy inception date.

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Is there any Excess/Deductible?

There is an Excess of $200 for resultant damage caused by burst water pipes within the home. For theft by violent and forcible entry, there is an Excess of $100 for each and every claim.

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What are the main excluded items?

This policy does not cover accidental death of aircrew, members of armed forces, police officers, seamen and divers at work. Injuries due to diseases or illnesses are also excluded.   

For Household Contents, financial instruments (such as deeds, bonds, bills of exchange and the like), cash, currency notes, bank notes, manuscripts, medals and coins, motor vehicles and accessories, livestock, computer systems records, business books, books of account and contents left in the open are not covered.

Multi-Appliances Extended Warranty does not cover appliances that are still covered by the manufacturer’s warranty or any other warranty.

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Is the insurance transferable should I move to another residence within Singapore?

Yes. Simply inform us in writing and we will amend your address in the policy schedule.

You may click here to send us an email or write to us at:

Customer Service Group
AIG Asia Pacific Insurance Pte. Ltd. 
AIG Building
78 Shenton Way
#07-16
Singapore 079120

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How do I file a claim?

Simply call our hotline at 6419 3000 and our officers will be happy to assist you. If necessary, a loss adjustor will be appointed to assess the quantum of damages/claims.

Please click here for more details.

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Personal Accident and Health Insurance

  1. How do I purchase your Personal Accident and Health Insurance policies?
  2. What is the eligible age for Personal Accident plans?
  3. Will the premiums increase with age?
  4. Can foreigners purchase Personal Accident and Health Insurances?
  5. How do I change my mode of payment?
  6. How to do I file a claim?

How do I purchase your Personal Accident and Health Insurance policies?

Personal Accident and Health Insurances can be purchased via the following channels:

ChannelPayment MethodOperating Hours
Agent/Broker


  • Credit Card (Visa, MasterCard, Amex)
  • Cheque
Not Applicable
Phone: 6419 3000
(For Selected Products Only)
  • Credit Card (Visa, MasterCard, Amex) with Automatic Renewal
  • Selected Debit Cards with Automatic Renewal

9:00 am to 5:00 pm,
Mondays to Fridays,
excluding Public holidays
 

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What is the eligible age for Personal Accident plans?

For most policies, the eligible ages are from 16 to 65 years old. The policy is renewable up to the age of 75.

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Will the premiums increase with age?

No, the premiums for Personal Accident policies will not increase with age, however, the premium may increase with age for selected Health Insurance and Critical Illness polices.

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Can foreigners purchase Personal Accident and Health Insurances?

Yes, foreigners may do so as long as they have a permanent addresses in Singapore and hold valid employment passes, dependent’s passes or work permits (Class I and II).

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How do I change my mode of payment?

You may contact your agent/broker for assistance or call our hotline at 6419 3000 for assistance.

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How to do I file a claim?

In the event of an accident, click here to download the Personal Accident and Sickness Claim Form. 

Please complete the claims form and send it to us with all relevant supporting documents. To ensure the prompt processing of your claim, do attach originals of all supporting documents (eg medical reports, receipts/invoices; police reports (in the event of a motor accident with resultant injuries ) and, certified true copies of death certificates and/or post mortem reports (if a fatality is involved). 

If you are claiming for hospital cash benefits where original copies have to be submitted to an employer, you may submit certified true copies of the medical bills.

Please click here for more information on our claims procedures.

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Nomination of Beneficiary

  1. What type of policies are applicable for nomination?
  2. What are the types of nomination available?
  3. What should I do in order to make a valid nomination?
  4. Do I need to fill up separate nomination forms for each individual policy? Can I use one form to make nominations for all my different policies held with AIG?
  5. Do I need to submit another nomination form upon renewal of my policy?
  6. If my policy has lapsed and I take up a new policy, do I have to submit a new nomination for the new policy?
  7. Will I be informed when my nomination is received by AIG?
  8. What is a Trust (irrevocable) Nomination?
  9. Do I still have rights and control of the policy after I make a Trust Nomination?
  10. After I choose Trust Nomination, can I then make changes to the policy?
  11. Can I revoke the trust nomination?
  12. Who can be the witness and trustee?
  13. How are the proceeds paid out?
  14. Can I make a Will to supercede an earlier trust nomination made?
  15. What happens if the nominee passes on before the policy owner?
  16. What is a Revocable Nomination?
  17. How are the proceeds paid out? 
  18. Can I make a Will to supercede an earlier revocable nomination made?
  19. What happens if the nominee passes on before the policyowner?
  20. How can I revoke the revocable nomination?
  21. Brief description of Trust Nomination and Revocable Nomination

What type of policies are applicable for nomination?

Life policies or accident and health policies which:
a)provides death benefits;
b)insures the life of the policy owner;
c)governed by Singapore law;
d)issued by  insurance companies registered in Singapore;
e)is not the subject of any trust created under s 73 of the Conveyancing and Law of Property Act; and
f)is not an annuity purchased under CPF’s Minimum Sum Scheme.
 
In addition, a trust nomination cannot be made for any policies issued under the Dependents’ Protection Insurance Scheme established and maintained by the CPF Board or is purchased under any CPF scheme the proceeds or benefits of which the member is obliged to repay into CPF.

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What are the types of nomination available?

Under the insurance Act, you have the option to make either:
a) A trust (irrevocable) nomination or
b) A revocable nomination.

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What should I do in order to make a valid nomination?

a) You must have attained the age of 18 years.
b) You need to fill up either a Trust Nomination or Revocable Nomination form (depending on the type of nomination you wish to make).
c) One form is only valid for 1(one) policy.
d) The form must be completed in full in order to make a valid nomination.
e) The fully completed form must be submitted in original by post to us or over the counter.
f) Your nomination will be valid and effective from the date of acceptance by AIG Asia Pacific Insurance Pte. Ltd. of your duly completed form submitted to us. AIG Asia Pacific Insurance Pte. Ltd will issue an acknowledgement letter with the date of acceptance to confirm receipt and acceptance of your completed form. 
g) AIG Asia Pacific Insurance Pte. Ltd. reserves the right to refuse any form that is not completed in full. Any nomination made under an incomplete form will not be valid.

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Do I need to fill up separate nomination forms for each individual policy? Can I use one form to make nominations for all my different policies held with AIG?

Yes separate forms will need to be filled. One form can only be used to make a nomination in respect of one relevant policy.

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Do I need to submit another nomination form upon renewal of my policy?

No. For all renewals of the same policy, the previous nominations will remain valid until they are revoked in accordance with the Act.

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If my policy has lapsed and I take up a new policy, do I have to submit a new nomination for the new policy?

Yes, you are required to submit a new nomination for the new policy.

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Will I be informed when my nomination is received by AIG?

Yes, you will be notified in writing.

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What is a Trust (irrevocable) Nomination?

A Trust (or Irrevocable) nomination allows a policy owner who is at least 18 years old to create a statutory trust of the policy monies in favour of the beneficiaries. Only the policy owner’s spouse and / or children can be nominated as the beneficiaries under a trust nomination.

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Do I still have rights and control of the policy after I make a Trust Nomination?

No, the policy owner will lose all rights and control over the policy once a trust nomination is created. The policy owner will no longer have any interest in, or any right or control over, all or any of the policy moneys payable under the policy (whether paid out during his/her lifetime or after his/her death). The policy owner will not be allowed to vary any term or condition of the policy, or give any instruction in relation to the policy which may directly or indirectly alter the benefits payable under the policy except in accordance with Section 49L(9) of the Insurance Act (see below).

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After I choose Trust Nomination, can I then make changes to the policy?

No, once a valid trust nomination has been made, the policy owner cannot vary any term or condition of the policy or give any instruction in relation to the policy which may directly or indirectly alter the benefits payable under the relevant policy unless the prior written consent to the variation of the term or condition or the execution of the instruction has been obtained from:

a) In a case where the trustee is not the policy owner  :
The trustee OR each nominee who is 18 years and above and a parent or legal guardian (who is not the policy owner) of each nominee who is below the age of 18 years;

or

b) In all other cases (eg. trustee is the policy owner) :
Each nominee who is 18 years and above and a parent or legal guardian (who is not the policy owner) of each nominee who is below the age of 18 years.

(Section 49L(9) of the Insurance Act)

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Can I revoke the trust nomination?

A policy owner may revoke a trust nomination only if prior written consent has been obtained from:

a) In a case where the trustee is not the policy owner  :
The trustee OR each nominee who is 18 years and above and a parent or legal guardian (who is not the policy owner) of each nominee who is below the age of 18 years; or

b) In all other cases (eg. trustee is the policy owner):
Each nominee who is 18 years and above and a parent or legal guardian (who is not the policy owner) of each nominee who is below the age of 18 years.

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Who can be the witness and trustee?

Any individual who is at least 21 years old and is not one of the nominees or the spouse of a nominee can be a witness. 2 witnesses need to be present when the policy owner signs the form.

Any individual who is at least 18 years of age can be appointed as trustee. The policy owner, witness or a nominee may be named as a trustee. However, if the policy owner is named as a trustee:
i. he will not be able to consent to the revocation of the trust nomination;
ii. he will not be able to consent to the variation of a term or condition of the relevant policy, or to the execution by the registered insurer that issued the relevant policy of any instruction in relation to the relevant policy which may directly or indirectly alter the benefits payable under the relevant policy; and
iii. he will not be able to give a valid discharge to the registered insurer that issues the relevant policy for any payment made, pursuant to the trust nomination, from the policy monies payable under the relevant policy.

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How are the proceeds paid out?

In a case where the trustee is not the policy owner, the policy monies (whether payable during the policy owner’s lifetime or upon his death) will be paid to the trustee in trust for the nominees. If there is more than one trustee, payment may be made to any such trustee for the benefit of every nominee under the nomination. In all other cases, the policy monies will be paid to any nominee who is 18 years and above or the parent or legal guardian (who is not the policy owner) of any nominee who is below the age of 18 years or the personal representatives of the estate of any nominee under that nomination who is deceased.

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Can I make a Will to supercede an earlier trust nomination made?

No. The trust nomination will first need to be revoked.

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What happens if the nominee passes on before the policy owner?

On the death of any nominee, the nominee’s interest in the policy moneys will form part of the nominee’s estate.

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What is a Revocable Nomination?

A revocable nomination allows the policy owner who is at least 18 years to nominate any person as a beneficiary of the whole or any portion of the death benefits under the policy. Any person may be nominated as a beneficiary.

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How are the proceeds paid out? 

All living benefits (such as medical reimbursement) will be paid to the policy owner.

Only death benefits will be payable to the nominees in accordance with the nominee’s portion of the death benefits under the policy.
If any of the nominees are below 18 years old, the monies will be paid to the nominee’s parent or legal guardian. If any nominee dies after the policy owner, the monies will be paid to the personal representatives of the estate of that nominee.

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Can I make a Will to supercede an earlier revocable nomination made?

Yes. An earlier revocable nomination made by the policy owner shall be deemed revoked if after the making of the nomination, the policy owner makes a valid will which provides for the disposition of all death benefits under the relevant policy and specifies certain particulars of the policy including name of the insurer, policy number, name of each beneficiary to whom the death benefits are being bequeathed under the will as well as his/her NRIC no. or foreign passport number, address and date of birth.  If the beneficiary is not an individual, its UEN or other official registration number and the address of the beneficiary will need to be stated in the will.  The portion of the death benefits bequeathed to each beneficiary will also need to be specified in the will.

The policy owner must give us notice of the revocation of the nomination by lodging with us a duly completed Form 6 pertaining to the revocation or a certified copy of the will.

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What happens if the nominee passes on before the policyowner?

If there is no surviving nominee, the nomination shall be deemed revoked. If there is 1 surviving nominee, the deceased nominee’s share will be added to the surviving nominee’s portion of the death benefits. If there is more than 1 surviving nominee, the deceased nominee’s share will be distributed to each surviving nominee’s share in proportion.  
 

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How can I revoke the revocable nomination?

The policy owner can revoke the revocable nomination by submitting a fully completed Form 5 to us.

Or, a revocable nomination shall be deemed to be revoked if:

a) The policy owner assigns, encumbers of otherwise deals with the policy or any interest under the policy;
b) After the making of the nomination, makes a will in accordance with the Wills Act that provides for the disposition of all death benefits under the policy and specifies certain particulars prescribed by the Authority (see Qn 14);
c) After the making of the nomination, makes another revocable nomination or trust nomination of the policy.

Where a nomination is revoked under (a), the policy owner must give us notice of the revocation of the nomination by lodging with us a duly completed Form 6 or a letter informing us of the assignment or encumbrance or dealing with the policy and a certified copy of any document evidencing such. If it is revoked under (b), the policy owner must give us notice of the revocation by lodging with us a duly completed Form 6 or a certified copy of the will.

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Brief description of Trust Nomination and Revocable Nomination

Trust NominationRevocable Nomination
SubmissionUse form 1Use form 4
Who can make the nomination

A policy owner (who is at least 18 years of age) of a life policy or accident and health policy which:
a) provides death benefits;
b)  insures the life of the policy owner;
c) governed by Singapore law;
d) issued by insurance companies registered in Singapore;
e) is not the subject of any trust created under s 73 of the Conveyancing and Law of Property Act; and
f) is not an annuity purchased under CPF’s Minimum Sum Scheme.

In addition, trust nomination cannot be made for policies issued under the Dependents’ Protection Insurance Scheme established and maintained by the CPF Board or is purchased under any CPF scheme the proceeds or benefits of which the member is obliged to repay into CPF.

A policy owner (who is at least 18 years of age) of a life policy or accident and health policy which:
a) provides death benefits;
b) insures the life of the policy owner;
c) governed by Singapore law;
d) issued by insurance companies registered in Singapore;
e) is not the subject of any trust created under s 73 of the Conveyancing and Law of Property Act; and
f) is not an annuity purchased under CPF’s Minimum Sum Scheme.
Witnesses• Must have 2 witnesses.
• Minimum age 21 years old.
• Must not be a nominee or the spouse of nominee.
• Must have 2 witnesses.
• Minimum age 21 years old.
• Must not be a nominee or the spouse of nominee.
Nominees• Only the spouse and/or a child of the policy owner are eligible to become nominees.
• The policy owner cannot name himself as a nominee.
Any person may be nominated as a beneficiary.
Trustee

• Minimum age of 18 years old.
• Policy owner must appoint at least one trustee.
• If a policy owner wishes to appoint more than 2 trustees, he may do so by completing Form 3.

Note :
The policy owner, a witness or a nominee may be named as trustee. However, if the policy owner is named as a trustee:
a. He will not be able to consent to the revocation of the trust nomination;

b. He will not be able to consent to the variation of a term or condition of the relevant policy, or to the execution by the registered insurer that issued the relevant policy of any instruction in relation to the relevant policy which may directly or indirectly alter the benefits payable under the relevant policy; and

c. He will not be able to give a valid discharge to the registered insurer that issued the relevant policy for any payment made, pursuant to the trust nomination, from the policy moneys payable under the relevant policy.

Not applicable
Revocation of NominationUse form 2

Use Form 5 for revocation

Use Form 6 to give notice of deemed revocation where the policy owner assigns, encumbers or otherwise deals with the policy or any interest under the policy or makes a will that provides for the disposition of all death benefits under the policy

Can changes be made to the policy?

No, once a valid trust nomination has been made, the policy owner cannot vary any term or condition of the policy or give any instruction in relation to the policy which may directly or indirectly alter the benefits payable under the relevant policy unless the prior written consent to the variation of the term or condition or the execution of the instruction has been obtained from:

a) In a case where the trustee is not the policy owner  :
 The trustee OR each nominee who is 18 years and above and a parent or legal guardian (who is not the policy owner) of each nominee who is below the age of 18 years; or

b) In all other cases (eg. trustee is the policy owner) :
 Each nominee who is 18 years and above and a parent or legal guardian (who is not the policy owner) of each nominee who is below the age of 18 years.

Policy Owner
Will the making of a will supercede the nominationNo. The trust nomination will first need to be revoked.

Yes. An earlier revocable nomination made by the policy owner shall be deemed revoked if after the making of the nomination, the policy owner makes a valid will which provides for the disposition of all death benefits under the relevant policy and specifies certain particulars of the policy.

But the policy owner must give us notice of the revocation of the nomination by lodging with us a duly completed Form 6 or a certified copy of the will.

Who can revoke nomination

A policy owner may revoke a trust nomination only if prior written consent has been obtained from:

a) In a case where the trustee is not the policy owner  :
The trustee OR each nominee who is 18 years and above and a parent or legal guardian (who is not the policy owner) of each nominee who is below the age of 18 years; or

b) In all other cases (eg. trustee is the policy owner):
Each nominee who is 18 years and above and a parent or legal guardian (who is not the policy owner) of each nominee who is below the age of 18 years.
 

Policy owner

Disclaimer: This document is provided on an "as is" basis without warranties of any kind. Whilst AIG Asia Pacific Insurance Pte. Ltd. (AIG) uses reasonable efforts to include accurate and up to date information in this document, errors and omissions sometimes occur. To the fullest extent permitted by law, AIG does not warrant and hereby disclaims all warranties, implied or express, including but not limited to, warranty as to the accuracy, non infringement of third parties’ rights, merchantability and fitness for any particular purpose of the information contained in this document. This document is provided solely for general information purposes only and the information and descriptions contained herein are not intended to be complete description of the Nomination of Beneficiaries framework under the Insurance Act.  Please seek your own independent legal advice. AIG shall not be liable for any damage or loss of any kind, howsoever caused as a result (direct or indirect) of the use of any information or materials contained in this document, including but not limited to any damage or loss suffered as a result of reliance on the information contained therein. The information contained in document does not constitute legal or professional advice.

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